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Frequently Asked Questions
How do I get access to Digital Operations Center Portal?
How do I find out who my Company DOC Administrator is?
Our Company Admin is not available, what do I do?
Our Company Admin no longer works at our organization; how can my Company change or update the DOC Company Administrator?
Why am I not able to log into DOC?
Which browser is best for accessing DOC?
How do I access an application from the DOC portal Home Page?
What is an Alert?
Is there a way to get help when using the DOC portal?
How can I update my DOC portal profile information? What is the function of the Login Accounts (Add/Remove feature)?
Does the DOC portal support different languages?
Where can I find user training materials for the DOC?
How do I get access to Digital Operations Center Portal?
Your DOC Company Administrator will be able to grant you access to the DOC Portal following the instructions outlined in the DOC Company Admin Guide. Your company Admin received this guide as part of their Onboarding to DOC.
Once your Company Admin setups up your access, you will receive two emails; one containing a first-time activation link, and a second one with a one-time activation PIN. You will both complete your account setup. If don’t receive either of these, check your junk email folder first then reach out to msoemops@microsoft.com if still not found.
Along with these two emails, you will need to ensure the email you use to register for your DOC account is an AAD authenticated email address. Your Company Admin or IT department can help verify your email is AAD authenticated. Resources concerning AAD can be found here.
How do I find out who my Company DOC Administrator is?
If you do not know who your DOC Company Administrator is, our Support Team can provide it. Simply email our Support Team at msoemops@microsoft.com providing your Company Name and Microsoft Agreement Number.
Our Company Admin is not available, what do I do?
We recommend that every company has at least two Administrators for DOC. The Primary Company Administrator can assign another individual the User Account role (this role allows them to create other users) as backup to avoid interruption of service should the primary Company Administrator be unavailable. It is recommended that the backup Administrator be provisioned with the same roles and data permissions assigned to the primary Company Administrator.
If your current Admin is not available, please contact msoemops@microsoft.com requesting access to DOC, you will need to quote your Company Name and Agreement Number to complete the request.
Our Company Admin no longer works at our organization; how can my Company change or update the DOC Company Administrator?
Please contact msoemops@microsoft.com asking for the Company Admin to be updated and provide the information below in your email. This change should be approved by your Microsoft Channel Executive / Account Manager.
The Old Customer Administrator’s details:
First and Last Name:
Email Address:
Whether or not the old customer Administrator still needs her or his MOO account:
The New Customer Administrator’s details:
First and Last Name:
Email Address:
Phone number:
License agreement numbers concerned by the change:
Why am I not able to log into DOC?
There are multiple reasons you may not be able to log into DOC ranging from account deactivations to not having an AAD registered account. Check to see if you fit into any of the scenarios below.
Accounts are deactivated when they have NOT been logged into for more than 1 year. In this case, Company Admin should send an email to msoemops@microsoft.com to request to re-activate the user account.
Accounts are deleted if the user does NOT log in to DOC for more than 2 years. In this case, Company Admin should create a new user account for this user.
Your login is not an AAD authenticated email. For trouble shooting and other guides on AAD, see here.
If none of these address your log in issue, check our other self-help guide here.
Which browser is best for accessing DOC?
DOC will work across all browsers, we would recommend Edge, but others will work as well.
What is an Alert?
An alert is a notification from the DOC portal that requires immediate attention from the user. Alerts will appear as soon as a user signs into the DOC portal. To access portal functions, the user must select OK after they review the alert to verify, they receive the alert.
Is there a way to get help when using the DOC portal?
While in the DOC, select the “?” icon near the top right corner of the screen, from here select “Microsoft FAQs”.
Help can also be found in the “Call Out” created for each page. These are accessed by clicking this icon
These helps are page and application specific, allowing for quick reference and help without having to leave the page you are working on.
How can I update my DOC portal profile information? What is the function of the Login Accounts (Add/Remove feature)?
To change your Login Account associated with your account, select the profile icon, then “Edit Profile”. The ability to change this allows you to edit the email address you use to login to DOC.
Does the DOC portal support different languages?
While you can change the Language on the “My Profile Page” to any on the list, at this time the selection will not affect how the DOC portal displays content. Currently, the site will only display content in English regardless of the language selected. However, by capturing your language preference, in the future Microsoft may be able to apply that language to site content by your selection.
Where can I find user training materials for the DOC?
Self-help material has been curated and provided on here. From here if a guide is not found to support a situation you are face, an incident can be reported to Support for Help.
