Multi-factor authentication KB

 

1. Next time you visit the customer portal and attempt to log in, you’ll be asked to create an account or validate an existing account.

2. This is the log in screen:

3. If you don’t already have an account, you’ll see this error message.
   1. Verify password or click Sign up Now link

If you Create an account through the Sign up Now link:

1. Enter your company email address and click Send verification code
   1. Note that although the password field is present on this screen, do not enter a password yet.

2. Once you receive the verification email, paste or enter the code into the Verification code box and click Verify Code
   1. The verification box will go away and present with the enter password box’s

3. Provide a password and confirm then click Create

Multifactor Authentication (MFA)
If you already have an account or have created an account, you’ll be asked to verify email. 

• Note: at the time of account creation, there is a second authentication similar to the first if you go to log in after account creation. This is expected.

1. If you already have an account and coming back since MFA was implemented, you’ll be presented with the following validation

2. 

3. Click Continue

4. Enter your email associated with the licensing company and click Send Verification Code

Enter the code received in the email in the Verification code box and click Verify code.

5. As long as the code matches, the following box will be present. Click Continue.
6. The final screen will look like this.
   1. Verify your name is in the top right. You can now navigate the site.

Notes:

• The only method allowed for multifactor authentication (MFA) is your company email.
• We do not support MFA by cell phone to ensure the team member is currently a member of the licensing company.